Application process

Choosing a career as a 9-1-1 Police Dispatcher may be one of the most rewarding decisions you will make. The position offers many opportunities to make a positive difference in the lives of others.

Complete the following steps to apply to be an Alberta RCMP telecommunications operator.

If you have questions about the application process, please contact a recruiter at

  • Step one - Is this career right for you?

    Take a minute to visit the following pages:

    If you have additional questions, please contact

  • Step two - Submit an online application

    Submit an online application on the Government of Canada's GC Jobs website.

    • Under job title, search for:
      • Telecommunications Operator
      • 9-1-1 dispatchers
    • Select Alberta as a Work Location.
    • Select the 9-1-1 Police dispatcher job posting, then click 'Apply Online' to submit your application.

  • Step three - Screening

    Submitted applications will be screened for the following:

    • meeting merit criteria
    • proper language
    • grammar
    • details submitted
  • Step four - Career presentation

    Attend our virtual career presentation. Once a successful application has been received, the link to the presentation will be emailed to you.

    These presentations are normally hosted monthly by a member of our recruiting team.

  • Step five - Skill testing

    The CritiCall Exam is an entrance exam used in the RCMP 9-1-1 Police Dispatcher Application Process and provides you a realistic job preview. It is a standardized electronic exam completed on a computer, and is being used by 9-1-1 and public safety dispatch centres/agencies across North America

    The CritiCall exam is completed from the comfort of your own home and the link is sent to you from our Recruiting email:

    The exam consists of 8 modules:

    • keyboarding
    • data entry
    • multitasking
    • decision making
    • short-term memory recall
    • street map reading
    • spelling
    • reading and comprehension
  • Step six - Structured interview

    The Structured Interview is an assessment method designed to measure job-related competencies of candidates.

    The questions measure on the job related competencies of an RCMP Telecommunications Operator to measure your fit for this career.

  • Step seven - Security investigation and medical assessment

    Security investigation

    Using the Security Screening Management System (SSMS), you will be required to provide a detailed history of your employment, education, residences, family, and criminal activities (including drug use) for the last 10 years and submit your fingerprints. SSMS is an online database system that delivers case management solutions for the processing of personnel security screening for the RCMP.

    You may also be required to participate in an in-person interview with a Police Security Investigator who reviews and discusses all of the information you provided. This interview is to assist in determining your suitability for employment with the 9-1-1 Police Dispatch environment and the RCMP. The RCMP expects you to be free of all illegal activity.

    If you have a security clearance with another police agency, you will still be required to undergo this Security Investigation step.

    Medical assessment

    1. Hearing Assessment

      A hearing test is necessary to ensure you meet the level of hearing required to work on the phone and the police two-way radio system. The results are recorded on a chart called an audiogram. The hearing test must be administered by a registered audiologist and the fee is at your cost.

    2. Psychological assessment

      You will be required to complete a psychological assessment, called the Minnesota Multiphasic Personality Inventory (MMPI). The MMPI is a standardized psychometric test of adult personality and psychopathology and is used to determine your suitability for this line of work. It takes approximately 1-2 hours to complete the MMPI exam.

    The security investigation and medical assessment step may take between 8-12 weeks.

  • Step eight - Training

    You must successfully complete all steps of the Application Process to be considered for a position in the training program. This is paid training.

    You will be contacted by the recruiting and support team with training dates.

    After completing the classroom training, you'll enter the field coaching program. You'll work in the operational communications centre under the supervision of a certified field coach (up to 600 hours).

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